Help Returns & exchanges A fair process that protects you — and the quality of the hair you receive. Last updated: April 2026 (draft — review with a solicitor and align with your payment/CRM stack) 30-day window (illustrative) Our homepage highlights a 30-day return window for qualifying orders. The exact legal conditions (which products, hygiene, opened packaging, and exceptions for sale items) must match your Consumer Rights Act 2015 position and the policy you set at checkout. Replace this copy with the final, lawyer-approved text. Hygiene & hair For health and quality reasons, items that have been worn, cut, altered, or removed from sealed packaging where a seal applies may be excluded, in line with industry practice for human hair. Be explicit on the product page and in checkout. How to return Contact hello@sundayhair.co (or your future support inbox) with your order number and reason — once orders are live, use your OMS/Helpdesk for tickets. We will provide a returns address and, where applicable, a pre-paid or tracked service label, depending on your policy. Refunds to the original payment method are typically processed within 5–10 business days of your return being accepted — align this with your payment processor’s timelines. Faulty or wrong items If you receive the wrong item, a damaged parcel, or a product fault, contact us within 14 days of delivery with clear photos. We will repair, replace, or refund in line with your statutory and contractual obligations. Return windows and conditions apply to unused, resalable products in original packaging. Contact support before posting items back so we can authorise your return.
